The Solution Frequently Asked Questions

Welcome to

FAQs

Yes, all The Solution products are 100% vegan.
No, none of The Solution products are tested on animals.
Yes, all The Solution products are PETA approved.
The only Solution Body care product suitable for use during pregnancy is the Hyaluronic Acid Hydrating Body Lotion, however if you have any concerns please seek medical advice.
The Solution body care range is currently available in selected Waitrose stores.
Other than purchasing here on our website, we are also available on Amazon, Boots.com, Waitrose.com and on Just My Look.
It depends on the product and results can vary from person to person depending on your skin type, but you should aim to use products consistently for 2-3 months to expect to see results.

Our best selling product is our Salicylic Acid Clear Skin Body Gel.
Yes, our body care and menopause ranges can be used together.
All of our products have been formulated so that they can be mix and matched to suit your skin’s individual needs.
You can shop “Solution for” in our Shop All section to find suitable products for your specific skin concerns.
All of The Solution body products have different scents, please check specific product pages for more details.
All of our products are printed with an open jar symbol on pack, which indicates how many months you should use the product for after opening.
We highly recommend using the product within this timeframe to ensure maximum product effectiveness.
If you believe you’ve experienced an allergic reaction as a result of an ingredient within our product, rinse immediately and consult your doctor/GP and discontinue use.
In such case, please email our customer care team on info@thesolution.co.uk so we can investigate this further.
No, The Solution Body Care range is not designed to use on the face.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Standard delivery options should be delivered in 2-5 working days and Next Day options should arrive the next working day after dispatch.
Please note that we aim to dispatch orders within 24 hours, however, please allow for extra time to receive your order during busy holiday or promotional periods.
We offer FREE Standard UK Delivery on orders £25 and over.
Delivery charges for all other orders under £25:
Evri Standard delivery (Safe place)- £2.99
Evri Standard delivery (Proof of Delivery)- £3.29
Evri Next day delivery (Safe place)- £3.89
Evri Next day delivery (Proof of Delivery)-£4.29
Royal Mail Tracked 24- £4.69
Royal Mail Tracked 48 (Standard)- £3.49
For full details please visit our Delivery page.

Yes, we offer free Standard
UK Delivery on orders £25 and over, for full details please visit our delivery page.
We are currently only shipping to addresses within the UK. Unfortunately, we are currently unable to ship to Europe (including Republic of Ireland). We are so sorry for the inconvenience.

Please note we cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.

General Questions