Brand Architekts PLC trading as The Solution (company number 01975376, 8 Waldegrave Rd, Teddington TW11 8GT).

Using thesolutionbeauty.co.uk

thesolutionbeauty.co.uk is maintained for your personal use.  You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by others.  We aim to update our site regularly and may change the content at any time.

By using this site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site or expect relevant action to be taken by the brand.

Linking to and from thesolutionbeauty.co.uk

We welcome and encourage other websites to link to the information that is hosted on these pages, and you don’t have to ask permission to link to thesolutionbeauty.co.uk.

However, we do not give you permission to suggest that your website is associated with or endorsed by thesolutionbeauty.co.uk.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Terms and Conditions of Products Orders and Deliveries

The Solution have attempted to describe products accurately, however slight variations in the look of the actual goods and packaging may occur. We take care to show correct sizes and specifications and such descriptions, whilst given as a guide, are subject to alteration by the seller without notice. Any claim howsoever arising will not exceed the price of the goods supplied to the buyer.

The Solution shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. The company cannot accept any liability for a failure to comply with specific instructions. This statement does not affect your statutory rights. Goods are sold on the understanding that they are to be used only for their intended purpose.

The Solution will accept no responsibility for trained or untrained personnel without qualified supervision using or misusing product supplied by us.

All offers are subject to stock availability.

By placing an order with The Solution, the buyer and seller accept the following conditions…

DEFINITIONS - In these terms and conditions ‘the seller’ or ‘the company’ means The Solution and ‘the buyer’ mean the Purchaser of goods from the seller under these terms and conditions.

INTELLECTUAL PROPERTY - Copyright, trademarks, database and other intellectual property rights protect the goods supplied. You may not reproduce, modify or copy or distribute or use for commercial purposes any of the materials or content without the written permission of The Solution.

PRICES - Are those ruling at dispatch and are subject to alteration as may be necessary. Unless otherwise stated prices are inclusive of VAT.

ORDERING - Ordering can be done via the thesolutionbeauty.co.uk website.

PAYMENT - Payment is due to the company in full prior to dispatch of goods by credit card, PayPal or cheque payable to The Solution.

SUGGESTED RETAIL PRICE - The retail price of The Solution products has been carefully considered to consider market demands and value. Retailers are encouraged to stay within £1 of the RRP.

RESALE OF GOODS PURCHASED - reselling of goods purchased on thesolutionbeauty.co.uk without express permission from The Solution is not permitted, whether via Amazon, eBay, or other online websites, marketplaces or social media accounts, or in a physical retail store or environment.  Should anyone undertake the sale of goods purchased on thesolutionbeauty.co.uk without permission, The Solution reserves the right to cease trading with that company / individual and take appropriate action to prevent the customer from reselling goods in the future.

If breaching this term of purchase via this website, we may act and invoice for the goods being sold without authorisation accordingly.

CLAIMS - Claims for loss or damage to goods in transit cannot be accepted unless the company is advised within 48 hours of receipt of goods in the case of damage. The company must be informed in writing within 14 days of date of invoice in the case of loss. The company will not entertain claims made outside the stated time limits.

RETURNED GOODS - If you would like to return your item, please view our Return Policy.

DELIVERY - The delivery times quoted shall not be binding. The Solution can accept no responsibility for transport delays or circumstances out of their control causing late delivery. Neither The Solution nor their designated carrier will accept claims for consequential loss due to late deliveries.

DELIVERY CHARGES - Parcels will be sent by our nominated carrier service. Parcels sent on a 5-10 working days may sit in a queue when order volumes are high but are still sent on a courier tracked service. You can jump this queue by opting for our faster services.

EXPORT – The Solution does not export, however please contact us as we can discuss how The Solution can meet your needs.

ALTERATIONS - Any modification to orders must be confirmed in writing by the buyer and agreed in writing by the company.

OFFERS, DISCOUNTS AND COUPON CODE POLICY

Customers can enjoy various offers and discounts provided on thesolutionbeauty.co.uk, and authorised email, SMS and third-party platforms and partners. 

Coupon codes may not be used with any other codes or offers and are subject to terms of expiry and limits as stipulated at the time of promotion. The Solution reserves the right to amend any promotional offer at any time. The Solution reserves the right to cancel or refuse to ship any orders where a promotion or discount has been misused, provided by an unauthorised source, or been incorrectly applied as a result of a technical fault. In this case, the customer is entitled to a full refund for any costs incurred at the time of ordering, and the order will not be shipped. 

20% off Welcome Code Offer Terms & Conditions

*Your unique 20% off New customer offer code will be sent to you via the email you signed up with once you have double opted in to subscribe to The Solution newsletter. Your unique can be redeemed at checkout on thesolutionbeautyco.uk and will expire in 14 days. The code can only be on orders over £10 and used once per customer and exclusions apply. The code can only be used for 20% off full price products. Bundle products and products bought via subscription are also excluded. The promotion cannot be used in conjunction with any other offer. We reserve the right to cancel or alter any promotion at any time without prior notice.

SMS Terms of Service

Mobile Message Service Terms and Conditions

Last updated: March 2023

The Solution mobile message service (the "Service") is operated The Solution, “The Solution”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialling system or other technology. Your consent to receive autodialled marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, and information (e.g., order updates, account alerts, etc.), as well as promotions, specials, and other marketing offers (e.g., cart reminders) from The Solution via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Click the unsubscribe link in any text message to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other The Solution mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, reply to any text from The Solution with “HELP”, or contact us.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any “STOP” or “HELP” requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.